Privacy Policy

1. Introduction

Bobo Bags ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.bobobags.com) or make a purchase from us.

By using our website, you consent to the practices described in this policy.

2. Legal Basis

This Privacy Policy is governed by Ghana's Data Protection Act, 2012 (Act 843). Bobo Bags is committed to processing your personal data lawfully, fairly, and transparently.

3. Information We Collect

We may collect the following personal information:

Contact Information — name, email address, phone number
Shipping Information — delivery address, city, country
Payment Information — processed securely via our payment providers; we do not store card details
Order Information — products purchased, order history, transaction details
Device & Usage Data — IP address, browser type, pages visited, time spent on site (collected via cookies)
Communications — messages you send us via email or WhatsApp

4. How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Send order confirmations, shipping updates, and receipts
Respond to your enquiries and provide customer support
Improve our website and shopping experience
Send marketing communications (only with your consent)
Comply with legal obligations under Ghanaian law

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Shipping & Logistics Partners — to deliver your orders (e.g., DHL, local couriers)
Payment Processors — to securely process transactions
Technology Providers — such as Shopify, who power our online store
Legal Authorities — where required by law or to protect our rights

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for a minimum of 5 years in line with Ghanaian business regulations.

8. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

Access — request a copy of the personal data we hold about you
Correction — request that we correct inaccurate or incomplete data
Deletion — request that we delete your personal data, subject to legal obligations
Objection — object to the processing of your data for marketing purposes
Withdrawal of Consent — withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at info@bobobags.com.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.